MESSAGE FROM ROGER WAREHIME, CEO/GENERAL MANAGER
Coronavirus (COVID-19) Announcement – May 18, 2020
As part of our commitment to keeping our customers, employees and community safe from the spread of the coronavirus (COVID-19), we have limited access to our building to EMPLOYEES ONLY, since March 17, 2020.
Fortunately, our customers have been very understanding, and we have found that we are able to conduct all necessary business without having our lobby open to the public. Therefore, we anticipate keeping our lobby closed for an extended period of time. We continue to monitor the situation and will open our lobby back up when we determine that the benefits of doing so outweigh the risks.
As a reminder, we encourage our customers to use electronic payment options (SmartHub, Pay Now, Phone Interactive Voice Response system). If you need to make a payment arrangement or discuss your account, please call us. We can help set up a payment arrangement over the phone or answer any questions you may have. There is a drop box located in our parking lot, as well as at Hy-Vee and Cashwise grocery Customer Service areas. Please do NOT put cash in any of these drop boxes. Instead, a money order can be obtained from Cashwise, HyVee, Walmart and/or Kwik Trip. If you prefer, call our office to discuss other options.
Here are some of the measures we are continuing to take which directly impact our customers:
- Limiting customer home visits to essential services only. For example, carbon monoxide, smell gas, power outage, etc.
- No penalty charges for late payments
- Suspended disconnects, it is still important for you to call and make a payment arrangement by phone
- Requests for service can be done online or call us for further questions
If you are not currently a SmartHub user you can sign up for SmartHub by clicking on the box above. We are available by phone during normal business hours to answer any questions you may have; call 507-451-2480.
Our commitment to safety and providing reliable service continues to be our top priority. In the event of an emergency, such as an outage, we will restore power as quickly as possible. Thank you for your continued support as we all work through this together.