MESSAGE FROM ROGER WAREHIME, CEO/GENERAL MANAGER
Coronavirus (COVID-19) Announcement – March 17, 2020
As part of our response to keep our customers, employees and community safe from the spread of the coronavirus (COVID-19), OPU is limiting access to our building to EMPLOYEES ONLY, beginning immediately until further notice.
We encourage our customers to use electronic payment options (SmartHub, Pay Now, Phone Interactive Voice Response system). If you need to make a payment arrangement or discuss your account, please call us. We can help set up a payment arrangement over the phone or answer any questions you may have. There is a drop box located in our parking lot, as well as at Hy-Vee and Cashwise grocery Customer Service areas. Please do NOT put cash in any of these drop boxes. Instead, a money order can be obtained from Cashwise, HyVee, Walmart and/or Kwik Trip. If you prefer, call our office to discuss other options.
Here are a few steps we are currently taking which directly impact our customers:
- Limiting customer home visits to essential services only. For example, carbon monoxide, smell gas, power outage, etc.
- No penalty charges for late payments
- Suspended disconnects, it is still important for you to call and make a payment arrangement by phone
- Requests for service can be done online or call us for further questions
Being this is a fluid situation, we will update you as things change via door signage, our website and Facebook updates.
If you are not currently a SmartHub user you can sign up for SmartHub by clicking on the box above. We are available by phone during normal business hours to answer any questions you may have; call 507-451-2480.
Our commitment to safety and providing reliable service continues to be our top priority. Rest assured we have implemented our pandemic response plan and are taking the steps necessary to make sure our staff is able to continue serving you. In the event of an emergency, such as an outage, we will restore power as quickly as possible. Thank you for your continued patience as we all work through this together.