Notice of Residential Customer Rights

EFFECTIVE:  OCTOBER 15 THRU APRIL 15 ONLY

The Minnesota Public Utilities Commission has issued Cold Weather Rule (Minnesota Statutes, Chapter 216B.097) as published by the Minnesota Legislative Session Law 2015.

The purpose of this notice is to inform you of your rights and responsibilities under the Cold Weather rule.  The rule provides that from October 15 to April 15, Owatonna Public Utilities (OPU) cannot disconnect a residential customer for non-payment if you enter into, and keep current, a mutually agreed upon Payment Agreement.  If you choose not to assert your right or enter into a Payment Agreement, your service may be disconnected.

OPU PLEDGES to explain available payment plans and negotiate, in good faith, Payment Agreements with ALL RESIDENTIAL CUSTOMERS taking into consideration the financial resources and/or extenuating circumstances of the household to avoid disconnection of utility services for non-payment between October 15th and April 15th.

Please contact OPU immediately if you are unable to pay your utility bill and/or have received a notice of disconnection.  Applications for Energy Assistance can be obtained, and Payment Agreements can be made, by stopping into OPU.

You may designate a third party to discuss your account with OPU on your behalf.  

Frequently Asked Questions 

Energy Savings Ideas

 

Where Can You Receive Financial Assistance?

If you need help paying your gas or electric heating bills, you may qualify for state or federal assistance. For complete qualifications and application information, contact the SEMCAC – Fuel Assistance office by email or by phone at 1-800-944-3281.  

Other organizations that may be able to assist you are:

  • The Salvation Army Heat Share Program – 1-800-842-7279
  • St. Vincent DePaul – 507-676-5508
  • Countryside Church – 507-456-3040
  • NewLife Community – 507-320-3141

Local Agency for Weatherization Services:

  • Semcac Weatherization – 800-944-3207

Cold Weather Rule Brochure