A. Upon completion of your registration for automatic withdrawal in SmartHub, Owatonna Utilities notifies your financial institution that you wish to have your utility bill payment drawn directly from your checking account. Each month, 6 days before your due date, Owatonna Utilities; will notify your financial institution of the amount that must be subtracted from your account. Your financial institution will then withdraw this amount on your due date.
A. There will be no charge from Owatonna Utilities. In fact, you will save money by not paying for postage if you presently mail in your payment. Please check with your individual financial institution for information regarding their processing fees.
A. If you feel that your bill is in error, call our office at least 7 business days before the scheduled payment date and ask that the account be reviewed for correctness. If your bill is found to be incorrect, your automatic payment amount will be adjusted accordingly.
A. The automatic payment plan works like a check in every way, except that instead of receiving a cancelled check with your monthly financial statement the paid draft will appear as a line item on your statement in the same way that automated teller transactions appear.
A. After you finish registering with SmartHub and put in all your information, continue to pay your bill in the normal manner until you receive a billing statement that has the words “Automatic Payment” printed on the stub portion. This is usually the first statement after signing up.
A. Definitely! In fact, the Budget Bill Plan and the Automatic Payment Plan compliment one another. The stability of an average bill and the convenience of Automatic Bill Payment make a nice combination.